Effective Date: 01/01/2026

At Alpine Jet Supply, we are committed to providing quality pre-owned aircraft parts and exceptional customer service. Because aircraft parts vary in condition, certification, and intended use, please review the following return policy before placing your order.

Return Authorization Required

All returns must be approved by Alpine Jet Supply prior to being returned.

To request a return, please contact us with:

• Original invoice or order number
• Part number
• Serial number (if applicable)
• Reason for the return

Returns sent without prior authorization may be refused.

Return Window

Eligible parts may be returned within 30 days of the original delivery date unless otherwise stated in writing at the time of purchase.

Condition of Returned Parts

Returned parts must:

• Be in the same condition in which they were received.
• Not have been installed, modified, altered, or disassembled unless otherwise authorized.
• Include all tags, documentation, and identifying markings originally provided.
• Be packaged securely to prevent shipping damage.

Parts received in a different condition than originally shipped may not be eligible for a refund.

Non-Returnable Items

Unless otherwise agreed in writing, the following items are generally not eligible for return:

• Special-order or customer-requested items
• Electrical or electronic components
• Parts sold "As Removed"
• Parts sold for overhaul or repair
• Core items
• Items that have been installed, modified, damaged, or altered after delivery
• Any item specifically identified as non-returnable at the time of sale

Inspection of Returned Parts

All returned items will be inspected upon arrival at our facility.

Approval of a return is subject to verification that the part matches the item originally sold and remains in its original condition.

Refunds

Once an approved return has been received and inspected, refunds will be issued to the original payment method.

Original shipping charges are non-refundable unless the return is the result of an error by Alpine Jet Supply.

Customers are responsible for return shipping costs unless otherwise agreed in writing.

Damaged or Incorrect Shipments

If you receive an incorrect item or your shipment arrives damaged, please notify Alpine Jet Supply within five (5) business days of delivery.

Please retain all original packaging and provide photographs of the shipment and product so we can promptly assist with a resolution.

Product Information

Alpine Jet Supply represents all products honestly and accurately based on the information available at the time of sale.

Unless specifically stated in writing, customers are responsible for determining the suitability, compatibility, certification, installation requirements, and airworthiness of any part purchased.

Available documentation and traceability records will be provided when applicable.

Questions

If you have questions regarding a specific part or our return policy, please contact Alpine Jet Supply before placing your order. We're happy to discuss the condition, documentation, and return eligibility of any component before purchase.