Effective Date: 01/01/2026

At Alpine Jet Supply, we are committed to delivering quality aircraft parts safely, securely, and as efficiently as possible. Because aircraft parts vary greatly in size, weight, value, and shipping requirements, shipping methods and delivery times may differ depending on the order.

Order Processing

Once your order has been confirmed and payment has been received (unless other payment terms have been established), our team will carefully prepare your shipment.

Each order is inspected, packaged, and documented before leaving our facility to help ensure it arrives in the same condition in which it was sold.

Shipping Methods

We work with a variety of trusted freight and parcel carriers to provide the most appropriate shipping solution for your order.

Depending on the size and type of the part, shipments may be sent via:

• UPS
• FedEx
• USPS
• LTL Freight
• Specialized Freight Carriers
• Customer-arranged shipping (when applicable)

Shipping carrier selection is based on the size, weight, destination, urgency, and handling requirements of each shipment.

Shipping Timeframes

Shipping times vary based on inventory availability, order size, destination, and carrier schedules.

Once your order has shipped, tracking information will be provided whenever available.

Domestic Shipping

Alpine Jet Supply ships aircraft parts throughout the United States.

Shipping costs are calculated based on package size, weight, destination, and carrier rates.

International Shipping

We proudly work with customers around the world.

International shipments may be subject to:

• Export requirements
• Customs inspections
• Import duties and taxes
• Country-specific regulations

Any customs fees, duties, taxes, brokerage fees, or import charges are the responsibility of the customer unless otherwise agreed in writing.

Freight Shipments

Large aircraft components, oversized items, engines, landing gear, and other heavy equipment may require freight shipping.

Customers are responsible for ensuring they have the equipment or personnel necessary to receive freight deliveries.

Additional freight charges may apply for residential deliveries, lift gate service, or limited-access locations.

Shipping Damage

Please inspect your shipment immediately upon delivery.

If you notice visible damage:

• Note the damage with the delivery carrier before signing for the shipment whenever possible.
• Take photographs of the packaging and the product.
• Contact Alpine Jet Supply within five (5) business days of delivery so we can assist in resolving the issue.

Failure to report shipping damage promptly may affect the ability to file a carrier claim.

Order Accuracy

Please verify your shipping address and order details before completing your purchase.

Alpine Jet Supply is not responsible for delays or additional shipping charges resulting from incorrect customer-provided information.

Customer Pick-Up

Local customer pickup may be available by appointment for select orders.

Please contact us to coordinate pickup arrangements.

Questions

If you have questions regarding shipping options, freight estimates, expedited delivery, or international shipping, please contact Alpine Jet Supply before placing your order. Our team is happy to help you determine the best shipping solution for your specific needs.